RESEARCH ARTICLE


Attitudes toward Social Media among Practicing Dentists and Dental Students in Clinical Years in Saudi Arabia



Khalid Aboalshamat1, *, Sharifah Alkiyadi2, Sarah Alsaleh3, Rana Reda3, Sharifa Alkhaldi2, Arwa Badeeb3, Najwa Gabb3
1 Dental Public Health Division, Department of Preventative Dentistry, College of Dentistry, Umm Al-Qura University, Makkah, Saudi Arabia
2 Armed Forces Hospital, Dhahran, Saudi Arabia
3 Private Practice, Jeddah, Saudi Arabia


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© 2019 Aboalshamat et al.

open-access license: This is an open access article distributed under the terms of the Creative Commons Attribution 4.0 International Public License (CC-BY 4.0), a copy of which is available at: (https://creativecommons.org/licenses/by/4.0/legalcode). This license permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.

* Address correspondence to this author at the Dental Public Health Division, Department of Preventative Dentistry, College of Dentistry, Umm Al-Qura University, Taif Road, 21955, Makkah, Saudi Arabia; Tel: +966 12 527 0000; E-mail: ktaboalshamat@uqu.edu.sa


Abstract

Background:

Recently, social media use has been rising among dental students and practitioners.

Objective:

The aim of this study was to investigate the usage, attitudes, and professionalism on social media among dental students and dentists in Saudi Arabia.

Methods:

This cross-sectional study investigated 779 dental students, interns, and dentists recruited from university hospitals and private clinics in three major cities (Jeddah, Riyadh, and Dammam), representing the eastern, central, and western regions of Saudi Arabia. Validated questionnaires were distributed to the participants asking about the use of social media for general purposes and professional purposes, attitudes on the social media, professionalism on social media, and the use of social media for marketing purposes. This study was ethically reviewed and approved by the Faculty of Dentistry Institutional Review Board, Umm Al-Qura University with application number (102-18).

Results:

Among the participants, the social media platforms most frequently used on a weekly basis are WhatsApp (m = 6.13 days/week, SD = 2.10), Snapchat (m = 5.33, SD = 2.65), and Instagram (m = 4.63, SD = 2.84). LinkedIn was the least frequently used platform. The most common professional uses were to watch clinical procedures (80.49%), find new information (79.59%), learn from peers (61.1%), and communicate with patients (5.76%). Only 47.75% followed their university or workplace professionalism guidelines, and 31.74% do not have any professionalism guidelines for using social media. There were 28.75% of participants who had considered posting information/photos about a patient without the patient’s permission, those who had criticized a dental colleague numbered 49.04%, and 59.69% had criticized a dental organization. However, only a few items had statistically significant differences between dental students and dentists.

Conclusion:

More stringent guidelines regarding proper conduct online should be implemented and included in the dental continuous education material.

Keywords: Social media, Attitude, Professionalism, Dental students, Dentists, Saudi Arabia.



1. INTRODUCTION

Social media can be defined as ‘websites and applications that enable users to create and share content or to participate in social networking [1, 2]. It consists of various types of platforms such as Facebook, Twitter, and media sharing sites like YouTube and Instagram. In recent years, social media use by health care providers has risen substantially [3]. In addition, social media applications have increasingly influenced the educational and learning processes [4] by, for instance, assisting students in seeking information regarding health care more easily and efficiently [5]. Recent studies have described widespread social media use among the students that involves more than one application. Facebook has been reported to be the most commonly used platform among dental students ranging between 91% - 98.9% in the United States and the United Kingdom, at 91.0% and 98.9%, respectively [6-8]. YouTube and Instagram were the second most used, and Twitter showed less popularity among dental students in the United Kingdom [8]. In the United States, Google+, Twitter, and LinkedIn were the less favored [7]. Some students have reported accessing YouTube to view videos of dental procedures before they are scheduled to perform it [9, 10]. Students are generally using Skype and YouTube to improve educational skills, while Twitter and blogging sites are used to enhance communications and to allow for conversations between instructors and students [4].

Social media is also being used by doctors to distribute and spread knowledge acquired through treating patients and working with colleagues and other health care workers; in addition, postings can be made for workshop and conference announcements [4]. In a study conducted in South Africa, Google+ and Facebook scored the highest percentage of use among dentists, who used the platforms mainly for personal purposes [11]. Another study also showed Facebook to be the most popular site in the United States among respondents, with 97% usage, followed by LinkedIn at 38% and Twitter with 32% [12]. The reasons given for using social media mostly fell into two categories, either marketing (91%) or patient communication (73%) [12]. In contrast, social media use as a marketing tool was reported by only 13.2% of the respondents in a South African study, but the same study indicated that this figure is expected to increase in the near future up to around 83.5% [11]. In the United Kingdom, one study showed that more than half of dentists had accounts for their dental practice on multiple social media websites [13]. Interestingly, more than two-thirds of dentists believed that social media networks are more effective than conventional marketing methods [13]. It should be noted that a previous study in the UK showed that dental students lack knowledge about legal regulations and need more guidance about professional use of social media, and the study recommended implementation of training for these students on the proper uses of social media [8].

Only one study investigated social media among health profession students in the Kingdom of Saudi Arabia (KSA), and it found that YouTube was the most frequently used social media site among medical students in the KSA, reaching 42.3% for both genders [14]. In addition, in the same study, Twitter was favored by males, while females chose social media apps to update their practical knowledge. Concerning learning, 95.8% of the students agreed that social media was tremendously useful [14]. However, no similar study has investigated specifically the dental profession or dental students.

The main aim of this study was to further investigate attitudes about social media among dental students and dentists in the KSA.

2. MATERIALS AND METHODS

This cross-sectional study investigated the usage, attitudes, and professionalism of dentists and dental students toward social media in Saudi Arabia. The participants were recruited from dental colleges located in three major cities in Saudi Arabia: Jeddah, Riyadh, and Al-Dammam. The quota sampling technique was used to ensure equal distribution between dentists and dental students. Saudi dentists or dental students who worked or studied outside of Saudi Arabia were excluded. By conducting a sample size calculation with a confidence level of 90%, the estimated prevalence of 50%, and precision level of 5%, it was determined that the minimum number of participants required for this study was 271. The hard copy questionnaire was distributed face to face to the target population by the research team during participants’ break times during work or school. The questionnaire was collected immediately after they finished, with the completion time being approximately 5 minutes.

The questionnaire was derived from modifications to previous studies [6, 13, 15-18]. It was composed of four sections: The first section contained six demographic questions, including gender, age, specialty area of practice, and work region. The second section was composed of six questions measuring the general use of social media among the selected sample. The third part consisted of three major questions with multiple statements to determine the principles of professionalism in using social media. Finally, the fourth part included one question with multiple statements as answers meant to assess the role of social media in marketing. The types of answers varied and included Yes/No answers, selection of the most appropriate answer from several options, and those where all applicable answers could be selected.

The statistically significant level was set at 0.05. Data analysis was conducted with SPSS v21 (IBM Corp., Armonk, NY, USA), and the tests used were Chi-squared, t-test, ANOVA, and linear regression. This study was ethically reviewed and approved by the Faculty of Dentistry Institutional Review Board, Umm Al-Qura University with application number (102-18). All participants signed the study consent before participating in the study. The study consent included all information about this study including the participant rights such as the ability to withdraw from the study at any time with any consequences, and that participation in the study is voluntarily and will not affect their relation with the author of the study by any mean. and All data were anonymous, to protect participants’ confidentiality.

3. RESULTS

Data from the responses of 779 dental students and dentists were obtained. Participants’ mean (m) age was 26.06 years with a Standard Deviation (SD) of 6.13. There were 438 (56.2%) dental students and 341 (43.8%) dental interns or dentists. The demographic data for the participants are shown in Table 1.

Table 1. Demographic data.
- Count %
Gender Male 359 46.1%
- Female 420 53.9%
Specialty Dental student 438 56.2%
- Dental intern 165 21.2%
- General dentist 78 10.0%
- Specialist 76 9.8%
- Consultant 22 2.8%
Main area of practice Private clinic/university 598 76.8%
- Governmental clinic/university 181 23.2%
Work region Central 171 22.0%
- Western region 530 68.0%
- Eastern region 78 10.0%
Where do you study or work? Ibn Sina National College 173 22.2%
- Alfarabi Dental College 125 16.0%
- Batterjee Dental college 189 24.3%
- King Abdulaziz University 95 12.2%
- Riyadh Elm University 101 13.0%
- Imam Abdulrahman bin Faisal University 64 8.2%
- Private Clinic 8 1.0%
- Other 24 3.1%
Table 2. Personal reasons for using social media in general.
- - Current Position Total n (%)
- - Dental Student (%) Intern/ Dentist (%) -
Finding useful Information Yes 82.19% 78.59% 628 (80.62%)
- No 17.81% 21.41% 151 (19.38%)
Socializing Yes 68.95% 63.05% 517 (66.37%)
- No 31.05% 36.95% 262 (33.63%)
Sharing photos, files, music, videos Yes 70.32% 62.76% 522 (67.01%)
- No 29.68% 37.24%* 257 (32.99%)
Sharing ideas Yes 45.89% 45.16% 355 (45.57%)
- No 54.11% 54.84% 424 (54.43%)
For business (buy or sell general goods). Yes 31.51% 26.98% 230 (29.53%)
- No 68.49% 73.02% 549 (70.47%)
Spending time for leisure. Yes 55.02% 43.11% 388 (49.81%)
- No 44.98% 56.89%* 391 (50.19%)
Curiosity Yes 31.96% 29.91% 242 (31.07%)
- No 68.04% 70.09% 537 (68.93%)
Other Yes 14.84% 10.26% 100 (12.84%)
- No 85.16% 89.74% 679 (87.16%)

Participants had m = 5.12 (SD = 2.92) social media accounts. The number of days that each social media app was used per week differed, with WhatsApp used the most (m = 6.13, SD = 2.10), followed by Snapchat (m = 5.33, SD = 2.65), Instagram (m = 4.63, SD = 2.84), YouTube (m = 4.52, SD = 2.71), and Twitter (m = 3.38, SD = 2.94). Facebook and LinkedIn were used by some participants with non-normal data distribution of median of 0, minimum of 0, and a maximum of 7 days.

The personal and professional reasons for using social media, in general, are shown in Tables 2 and 3. Table 4 displays some of the main attitudes the participants held about social media. Table 5 illustrates the participants’ opinions and attitudes toward specific professional uses of social media. All these tables also display the differences between students and intern/dentists as determined with the Chi-squared test.

Table 3. Professional reasons for using social media.
- - Current Position Total n (%)
- - Dental Student (%) Intern/ Dentist (%) -
For finding dental information (learning) Yes 80.14% 78.89% 620 (79.59%)
- No 19.86% 21.11% 159 (20.41%)
Watching clinical procedures (videos or live) for learning Yes 81.51% 79.18% 627 (80.49%)
- No 18.49% 20.82% 152 (19.51%)
Learning from other professionals (peer learning) Yes 60.73% 61.58% 476 (61.1%)
- No 39.27% 38.42% 303 (38.9%)
Virtual meetings with other students/faculty Yes 28.54% 28.74% 223 (28.63%)
- No 71.46% 71.26% 556 (71.37%)
Sharing dental content such as files, pictures, x-rays, and other Yes 50% 48.68% 385 (49.42%)
- No 50% 51.32% 394 (50.58%)
Developing an e-portfolio for future employment Yes 22.37% 20.23% 167 (21.44%)
- No 77.63% 79.77% 612 (78.56%)
Communicate with patients Yes 55.71% 48.97% 411 (52.76%)
- No 44.29% 51.03% 368 (47.24%)
Increase well-being (such as self-esteem) by positive feedback Yes 37.21% 30.21% 266 (34.15%)
- No 62.79% 69.79%* 513 (65.85%)
Other Yes 14.61% 10.85% 101 (12.97%)
- No 85.39% 89.15% 678 (87.03%)

Three tables display the professionalism of dental students and intern/dentists in terms of using social media. Table 6 shows the professionalism guidelines participants were subject to when using social media, if any. Table 7 displays the percentages of participants who rated some statements as unprofessional. Table 8 illustrates the attitudes toward using social media for business and marketing purposes and the differences between students and interns/dentists, where the differences were determined using the Chi-squared test.

Table 4. Attitudes toward social media in general.
- - Current Position Total n (%)
- - Dental Student (%) Intern/ Dentist (%) -
I use my real name on the social media platform that I use the most. Yes 84.47% 76.54% 631 (81%)
- No 15.53% 23.46%* 148 (19%)
I feel that I am addicted to at least one social media platform. Yes 64.61% 57.18% 478 (61.36%)
- No 35.39% 42.82%* 301 (38.64%)
I feel happy when I use social media. Yes 69.86% 60.7% 513 (65.85%)
- No 30.14% 39.3%* 266 (34.15%)
Social media keeps me awake and sleep poorly. Yes 48.63% 33.72% 328 (42.11%)
- No 51.37% 66.28%* 451 (57.89%)
Social media wastes my time. Yes 61.19% 50.15% 439 (56.35%)
- No 38.81% 49.85%* 340 (43.65%)
Table 5. Participants’ opinions/attitudes toward professionalism when using social media.
- - Current Position Total n (%)
- - Dental Student (%) Intern/ Dentist (%) -
I present myself on social media as a dentist or dental student. Yes 63.93% 63.05% 495 (63.54%)
- No 36.07% 36.95% 284 (36.46%)
I have different accounts for personal and professional use (on at least one social media platform). Yes 36.76% 35.48% 282 (36.2%)
- No 63.24% 64.52% 497 (63.8%)
I believe that it is better to keep my personal life separate from my professional life on social media. Yes 62.56% 63.64% 491 (63.03%)
- No 37.44% 36.36% 288 (36.97%)
Do you think it is appropriate to be friends on social media with workplace dental staff (university staff, dental assistant, colleagues, work supervisors, etc.)? Yes 69.63% 65.69% 529 (67.91%)
- No 30.37% 34.31% 250 (32.09%)
Do you think it is appropriate to be friends on social media with your patients? Yes 43.38% 34.02% 306 (39.28%)
- No 56.62% 65.98%* 473 (60.72%)
Table 6. Professionalism guidelines when using social media.
- - Current Position Total n (%)
- - Dental Student (%) Intern/ Dentist (%) -
Guidelines that make me appear professional to the public. Yes 57.08% 59.24% 452 (58.02%)
- No 42.92% 40.76% 327 (41.98%)
University or workplace social media guidelines or policy. Yes 48.63% 46.63% 372 (47.75%)
- No 51.37% 53.37% 407 (52.25%)
Religious guidelines or rules. Yes 37.21% 37.83% 292 (37.48%)
- No 62.79% 62.17% 487 (62.52%)
I do not have any professionalism guidelines for using social media. Yes 31.74% 25.51% 226 (29.01%)
- No 68.26% 74.49% 553 (70.99%)

4. DISCUSSION

Our study that investigated dental students and dentists in Saudi Arabia showed that the most frequently used social media among our sample were WhatsApp, Snapchat, and Instagram, while the least used were Facebook and LinkedIn. 4/5th of the respondents use social media for educational purposes, such as learning new dental information or watching clinical procedures. Also, about half of the respondents use social media to communicate with patients. Two out of three tie their social media presence to their profession (dental student or dentist), and less than the half think it is OK to befriend their patients on social media. Around one-third do not have any professionalism guidelines for using social media, and our results also showed that one-third of the participants have posted patient information online without the patient’s permission. Despite the tie to their profession, less than half use social media to market themselves as dental students or dentists. When comparing dental students with interns/dentists, we found very little difference between their answers in most areas; however, in multiple questions about using social media as a marketing tool in dentistry, differences were found.

Table 7. Behaviors believed to be an unprofessional use of social media.
- - Current Position Total n (%)
- - Dental Student (%) Intern/ Dentist (%) -
Posting information/photos about a patient without the patient’s permission. Yes 68.72% 74.49% 555 (71.25%)
- No 31.28% 25.51% 224 (28.75%)
Posting information/photos about a patient with the patient’s permission. Yes 36.53% 32.55% 271 (34.79%)
- No 63.47% 67.45% 508 (65.21%)
Attitudes of superiority or high ego levels. Yes 49.77% 52.79% 398 (51.09%)
- No 50.23% 47.21% 381 (48.91%)
Critical comments about university staff, a student, or a dental colleague. Yes 48.86% 53.67% 397 (50.96%)
- No 51.14% 46.33% 382 (49.04%)
Critical comments about university or place of work as an organization. Yes 39.73% 41.06% 314 (40.31%)
- No 60.27% 58.94% 465 (59.69%)
Using bad words (swearing). Yes 61.19% 71.55% 512 (65.73%)
- No 38.81% 28.45%* 267 (34.27%)
Comments about scientifically controversial issues. Yes 26.26% 24.93% 200 (25.67%)
- No 73.74% 75.07% 579 (74.33%)
Table 8. Attitudes toward using social media for business and marketing purposes.
- - Current Position Total n (%)
- - Dental Student (%) Intern/ Dentist (%) -
I use social media for marketing myself as a dentist or dental student. Yes 47.95% 33.72% 325 (41.72%)
- No 52.05% 66.28%* 454 (58.28%)
I use social media to market my dental college or my dental place of work. Yes 37.21% 38.71% 295 (37.87%)
- No 62.79% 61.29% 484 (62.13%)
I believe that using social media (in general) is important to obtain new patients and increase my market value. Yes 62.33% 53.08% 454 (58.28%)
- No 37.67% 46.92%* 325 (41.72%)
I believe that posting before and after dental cases on social media is important to obtain new patients and increase my market value. Yes 68.26% 58.94% 500 (64.18%)
- No 31.74% 41.06%* 279 (35.82%)
Using social media for marketing in dentistry is better than conventional marketing. Yes 64.84% 61% 492 (63.16%)
- No 35.16% 39% 287 (36.84%)
Posting unprofessional materials may affect the dentist’s/dental student’s reputation. Yes 63.93% 61.58% 490 (62.9%)
- No 36.07% 38.42% 289 (37.1%)

Our results regarding the use of multiple social media accounts by both dental students and dentists were similar to the previous studies [13]. However, the results regarding the most commonly used social media platform were greatly different than previous international and local studies. For example, many previous studies ranked Facebook as the most commonly used social media platform among dental students and dentists in several countries, including the United States, the United Kingdom, and South Africa [6-8, 11, 12]. The only previous Saudi study among medical students had shown that YouTube and Twitter were the favorite platforms [14]. On the other hand, our results showed that Facebook is among the least used social media platform among the target population. Instead, WhatsApp, Snapchat, and Instagram were the most commonly used. The reasons for the differences between our results and previous studies are not clear. However, it is suggested that the differences might be due to cultural variations in the United Kingdom, the United States, and South Africa studies, and with regard to the differences from the previous Saudi study, could be a result of the different nature of cases and treatments between the medical and dental professions. Given our results, WhatsApp, Snapchat, and Instagram could be the main platforms to target for the inclusion of dental educational material, and should be the focus for fabricating guidelines for the proper use of these platforms by dental students and dentists in Saudi Arabia, based on the unique nature of each application.

Previous studies have marginally mentioned some of the areas where dental students and dentists use social media for educational and professional uses, including learning clinical skills [9, 10], facilitating communication between students and instructors, communicating with patients, and enhancing educational materials [4, 12]. A study highlighted the use of YouTube as major platform for learning using flipped classroom in Korea [19], while another Saudi study explained how social media can be used to deliver oral hygiene instruction to the patient [20] Our results were similar to previous studies but also added the factor of social media being used by the majority of our respondents mainly for seeking out new dental information, watching clinical procedures, and learning from others, as well as other usages that are not as common. Also, in our study, we found that these professional uses were not exclusive to students but were also found among interns and dentists currently in practice, with no significant differences between them. This shows that, when used in a proper manner, social media’s benefits extend from the college years into a dentist’s professional life. This could highlight the potential advantages of social media for dental students as well as for dentists’ continuing education.

Some earlier studies noted the lack of knowledge among dental students with regard to legal regulations that could be pertinent and with regard to general professional behavior when using social media in a professional capacity [8]. Our study supports these findings, showing that around half of the students and the practicing dentists, as well do not follow university or workplace guidelines when using social media. Further, around one-third of our respondents reported not having any professionalism guidelines, which raises a red flag concerning social media use by these health care workers and whether it is done in a non-harmful manner. In fact, this was made clear in our study where only about one-third of both dental students and dentists (with no significant differences) believed that it is a problem to post patient information and photos without the patient’s permission. Furthermore, around half of our respondents considered egotistic displays, criticism of colleagues, and critical comments about dental organizations to be acceptable behavior. This clearly demonstrates the gap in professional guidelines for both students and practicing dentists in regard to communicating with patients and regarding their careers when using social media. This was also was noticed in another study where dental students in the UK were not aware of the definition of professional [21]. More importantly, this shows that there is a major breach to patient’ confidentiality, which is a major flaw in using social media and should be handled seriously. It is suggested that this situation is a result of the recent emergence of social media and that there was not enough educational material to be included in dental ethics curricula for students or in practicing dentists’ continuing education programs. Despite the announcement of some legal consequences of certain unethical social media actions in Saudi Arabia by the Saudi government, it seems that there is little awareness of these governmental guidelines for the use of social media. Also, according to the best of our knowledge, there were no official guidelines to use social media have been given to the students in the investigated dental school, which might be different than other dental schools in other countries. Thus, it is important to include such modules in dental student and dentist educational materials and to call for more organizational policies on a national level around the professional use of social media in order to preserve patients’ and dentists’ rights.

From another perspective, the results of previous studies in relation to social media use for marketing purposes were controversial in terms of differences between dental students and dentists and between participants from different countries, including the United States, the United Kingdom, and South Africa, as detailed in the introduction [11-13]. Our study indicated that around half the dental students use social media for marketing, in comparison to around one-third of interns and dentists who do the same. This result is considerably lower than that found in the United States [12], but it is higher than what has been found in South Africa [11]. Nevertheless, more than half of the dental students and dentists in our study believe that social marketing might be more effective than conventional marketing. Also, many participants (though more among dental students) believe that posting before and after treatment cases on their social media accounts has high marketing value for them. This is important, as it should be linked to the lack of professional knowledge and beliefs about using social media found among both dental students and practicing dentists in Saudi Arabia.

This study has several strengths; it is the first study in Saudi Arabia to assess the current usage and attitudes regarding professional practice in the use of social media among dental students and dentists in Saudi Arabia. Also, it included a relatively large sample size in comparison to the previous studies, and data were taken from three major cities in Saudi Arabia. However, there were also some limitations, including a self-reported data collection method and a convenience sample.

CONCLUSION

In conclusion, social media is being heavily used by dental students and dentists in Saudi Arabia, with WhatsApp, Snapchat, and Instagram being the most commonly used on a regular basis. However, there are many concerns about dental students and dentists using social media unprofessionally and in ways that might jeopardize a patient’s privacy and their confidential information. Our recommendation is to use social media for educational purposes, similar to the way they are commonly used by the target population, and to foster professional behaviors by teaching professionalism guidelines in continuing education materials.

LIST OF ABBREVIATIONS

UK = United Kingdom
KSA = Kingdom of Saudi Arabia
m = Mean
SD = Standard Deviation

ETHICS APPROVAL AND CONSENT TO PARTICIPATE

This study was ethically reviewed and approved by the Faculty of Dentistry Institutional Review Board, Umm Al-Qura University Saudia Arabia with application number (102-18).

HUMAN AND ANIMAL RIGHTS

No animals were used in this research. All research procedures followed were in accordance with the ethical standards of the committee responsible for human experimentation (institutional and national), and with the Helsinki Declaration of 1975, as revised in 2008.

CONSENT FOR PUBLICATION

All participants signed the study consent before participating in the study.

CONFLICT OF INTEREST

The authors declare no conflict of interest, financial or otherwise.

ACKNOWLEDGEMENTS

We would like to thank Raad Abu-harbah, Donya Ganboa, and Rawan Abujabal for helping in data collection.

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